Dear customer! Please carefully read this document before placing your order, because by finalizing your order, you also accept the contents of the GTC.
General Terms and Conditions (hereinafter: GTC) of NAVITA PHARMA Kft. (Registered office: 1056 Budapest, Belgrád rakpart 10. fszt.1.; RN: 01-09-337436; E-mail: [email protected]; tax number: 26654496241, Central Statistical Office No: 26654496 4791 113 01 (hereinafter: Service Provider) contains the rights and obligations of the ordering customer (hereinafter: Customer) in detail using the electronic commerce services provided by Navita Pharma. (Service Provider and Customer hereinafter together: Parties).
The scope of these GTC extends to all electronic commercial services using the eCommerce store on the website www.navita.hu (hereinafter: the website) and commercial transactions provided within the territory of Hungary, which are concluded between the Parties specified in this contract.
If any clause of these GTC is legally incorrect or invalid, it does not affect the other clauses of the contract, they remain in force and the provisions of the relevant legislation shall apply in place of the invalid or incorrect part.
The language of the contracts covered by these GTC is Hungarian. Contracts falling within the scope of these GTC do not qualify as written contracts, they are not filed by the Service Provider.
The Service Provider reserves all rights concerning the website, any detail and appearing content thereof, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service Provider.
Should you have any questions regarding these GTC, the use of the website, individual products or the process of purchase, please contact our staff at the contact details provided.
Service provider details:
- Name of the Service Provider: NAVITA PHARMA Kft.
- Registered office: 1056 Budapest, Belgrád rakpart 10. fszt.1.
- Mailing address: 1056 Budapest, Belgrád rakpart 10. fszt.1.
- Company Registration Number: 01-09-337436
- Tax number: 26654496241
- Central Statistical Office No: 26654496 4791 113 01
- Name of the registering authority (Registry Court): Budapest-Capital Regional Court
- Phone number: +36 70 5475096
- E-mail: [email protected]
- Website: www.navita.hu
Hosting provider details:
- Hosting provider name: SiteGround Spain S.L.
- Address: Calle de Prim 19. 28001 Madrid, Spain.
- E-mail address: [email protected]
The GTC are covered by the provisions of Hungarian law, in particular
- Act V of 2013 on the Civil Code
- Act CVIII of 2001 on certain issues in eCommerce Services and Services related to the Information Society
- Act CLV of 1997 on Customer Protection
- Government Decree 17/1999. (II.5.) on distance contracts
- Government Decree 45/2014. (II.26.) on detailed rules of contracts between the customer and the business
- Ministry of National Economy Decree 19/2014. (IV.29.) on procedural rules for handling warranty and guarantee claims for things sold under a contract between a customer and a business
- Act LXXVI of 1997 on Copyright
- Act CXX of 2011 on the Right to Information Self-Determination and Freedom of Information
- 2011/83/EU Directive of the European Parliament and Council.
Description of registration and purchase conditions.
Order can be placed with or without registration by the customer. The submission of the order qualifies as an offer, to which the customer is bound for 48 hours, if the Service Provider confirms the order by e-mail during this time, indicating the date and method of execution. With the confirmation of the Service Provider, the contract is concluded between the Parties. Obligation of the customer to make an offer is terminated if the Service Provider does not confirm the order within this period.
It is important that at placing order with or without registration, accurate data (name, address, telephone number, E-mail address) shall be filled or registered by the customer because the process (confirmation, delivery, invoicing) is based on the data provided by the customer, the Service Provider is not responsible for any delays, other problems or errors that can be traced back to the data incorrectly and/or inaccurately provided by the customer. The Service Provider excludes its liability for performance based on inaccurate data entry.
To change the incorrectly recorded data after logging in, visit the "My Account" page. In order to change data concerning active order(s) get in touch via telephone number +36(20) 238-4126 or at the E-mail address indicated by the Service Provider ([email protected]) if the order has not been started processing by the Service Provider (order status: Processing).
Description of the products range, pricing, promotions, case of incorrect price.
The website contains the range, properties, more detailed description, price and possible promotions of the products. The prices on the website are for information only.
Prices are in HUF and include 27% VAT.
In case the ordered product is unavailable, the Service Provider is entitled to reject the order as well as notifying the customer of this fact.
If the Service Provider has indicated the price incorrectly, then the Service Provider is not obliged to sell the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the customer is entitled - within 24 hours after being informed – to indicate in writing his/her intention to keep or cancel the order.
Obviously incorrectly indicated price: the price is 0 HUF; the price is discounted, but is incorrectly indicated (e.g. due to a calculation error).
The Service Provider reserves the right to change the price of the products that can be ordered on its website. The amendment, of course, does not affect the purchase price of products already ordered.
By clicking on the selected product, the customer can view its detailed description and properties. In case of intentional purchase, the product to be purchased will be placed in a virtual cart by clicking the "Add to Cart" button. By clicking on the "Cart" icon/button, the products placed in the cart during the purchase can be reviewed, as well as the total and the shipping cost of the invoice. Here the order can be checked, especially the prices and quantities, which can be modified as needed. The cart automatically calculates the total amount of the order.
If the customer considers the quantity of products in the cart to be appropriate, has checked the final amount and decided to buy them, he/she can proceed by clicking on the “Proceed to Checkout” button and enter the details required for delivery (name, delivery address, phone number), E-mail, etc.) - this information will be displayed automatically for registered customers - and can then choose between delivery and payment methods.
If the customer is ascertained that the contents of the cart and the given data are correct, he/she can click on the “Submit Order” button to finalize his order and thereby acknowledge that he/she has made his/her purchase/contract offer with a payment obligation to the service provider. Submitting an order is an offer to which the customer is bound for 48 hours.
You will first receive an auto-generated E-mail on your order, which only records the submission of your order via the website, but does not consider a confirmation. If the auto-generated E-mail notification incorrectly contains the customer's data (e.g. name), the customer is obliged to communicate this to Service Provider by E-mail immediately including the correct data at the same time.
If the Service Provider confirms the order by E-mail within 48 hours, indicating the date and method of fulfillment, the contract will be concluded between the Parties. Obligation of the customer to make an offer is terminated if the service provider does not confirm the order within this period.
The customer can place an order at any time.
By placing an order, the customer declares that he accepts these General Terms and Conditions and acknowledges to be bound by them.
The price of the ordered product can be paid in the following ways:
- at placing the order in advance (via bank transfer or online payment) or
- by cash on delivery (cash or card payment) upon personal pick-up or delivery of the product
The customer also has the option of receiving the ordered product at the registered office of the Service Provider at a pre-arranged time, free of delivery charge, paid by cash.
In the case of a pre-transfer at the same time as the order, the processing of the order will be managed after the receipt of the transferred amount.
- Beneficiary bank: OTP BANK Nyrt.
- Beneficiary's name: NAVITA PHARMA Kft.
- Beneficiary's Forint (HUF) account number: 11713081-21458862
- Beneficiary's Euro account number:
- IBAN: HU41117631343743188000000000
- BIC/SWIFT code: OTPVHUHB
In case of cash on delivery (COD)
The customer pays the ordered product to the courier in cash or by credit card at the time of receipt of the ordered product. The invoice is sent by the Service Provider in advance by E-mail, a copy of the invoice is included in the package.
The customer is obliged to inspect the package in front of the courier upon delivery and, in case of any damage to the packaging, to ask the courier to make a report, or is entitled to refuse to accept the package. There is no possibility of a subsequent complaint without a report.
Online Payment via Credit Card
Service provider: Barion
Online credit card payments are made through the Barion system. Credit card details will not be sent to the merchant. Barion Payment Zrt. as service provider is under the supervision of the Hungarian National Bank, license number:
Delivery is handled by GLS shipping.
Parcel delivery is on working days after dispatch between 8AM-5PM within Hungary and 7 working days within the EU Member States.
Based on the shipping rate of GLS, the price of the shipping service can range from HUF 2,376 to HUF 88.958 net, depending on the weight of the package, the value of the products and the shipping address.
The customer may withdraw from the contract and return the ordered product within 14 days from the receipt of the ordered product without giving reasons.
Detailed rules of the right of withdrawal
The customer - protected by the Government Decree 45/2014. (II. 26.) - has the right to withdraw without justification.
The customer has the right of withdrawal, which right is valid
- a) in the case of a contract for the sale of a product
- (aa) the product,
- (ab) in case of the sale of several products, where the supply of each product is at a different time, from the date of receipt of the last product received by the customer or by a third party other than the carrier designated by customer;
- (ac) in the case of a product consisting of several items or pieces, the last item or piece delivered,
- (ad) if the product is to be supplied regularly within a specified period, from the date of receipt of the first service by the customer or a third party other than the carrier designated by customer;
- b) in the case of a service contract, within 14 days of the date of conclusion of the contract.
The provisions of point (a) does not affect the customer’s right to exercise the right of withdrawal provided for in this point between the date of conclusion of the contract and the date of receipt of the product. If the customer has made an offer to conclude the contract, the customer has the right to withdraw the offer before concluding the contract, which terminates the obligation to make an offer covering the conclusion of the contract.
The right of withdrawal shall be deemed to have been exercised within the time limit if the customer sends his/her declaration to the Service Provider within the 14-day period. The burden of proof lies with the customer. The Service Provider is obliged to confirm the customer's statement of withdrawal on an electronic data carrier immediately upon its receipt, if Service Provider also provides the customer with the exercise of the right of withdrawal on its website.
If the customer acts in accordance with the Government Decree 45/2014. (II. 26.), Service Provider shall reimburse the full amount paid by the customer, including the costs incurred in connection with the fulfillment, no later than within 14 days of becoming aware of the withdrawal.
If the customer specifically chooses a mode of transport other than the least expensive standard mode of transport, the Service Provider shall not be obliged to reimburse the resulting additional costs. In this case, Service Provider is obliged to refund up to the indicated general/standard shipping rates. The Service Provider may withhold the amount to be returned to the customer until the customer has returned the product or has proved beyond a reasonable doubt that he has returned it; the earlier of the two dates shall be taken into account. The Service Provider does not have the right of retention if Service Provider has undertaken to return the product itself.
The right of withdrawal cannot be exercised in cases referred in §29(1) of Government Decree 45/2014 (II.26.), in particular in the case of a perishable or short-term preserved product or a sealed product which, for health or hygiene reasons, cannot be returned after opening after delivery.
This section of the customer information was prepared pursuant to the authorization of §9(3) of Government Decree 45/2014 (II.26.) using annex 3 of Government Decree 45/2014 (II.26.).
1. Implied Warranty
In the event of a faulty fulfillment by the Service Provider, the customer may enforce a warranty claim against Service Provider in accordance with the rules of the Civil Code.
The following warranty claims may be asserted:
The customer may request a repair or replacement, unless it is impossible to meet the demand of his/her choice or it would entail a disproportionate additional cost for the business. If the repair or replacement has not been or could not be requested by the customer, he/she may request a pro rata reduction of the consideration or have the defect rectified at his own expense, or have it rectified by third party or, ultimately, withdraw from the contract.
The customer may swap one choice of warranty right for another, but its cost shall be borne by the customer, unless justified or justified by the business.
The customer shall report the defect immediately, but no later than two months after the discovery of the defect. However, the customer may no longer assert his/her warranty rights beyond the limitation period of two years from the performance of the contract.
The customer can assert his warranty claim against the Service Provider.
Within six months of fulfillment, there are no conditions other than the notification of the defect to enforce warranty claim if the customer proves that the product or service was provided by the Service Provider. However, six months after the fulfillment, the customer must prove that the defect recognized by him/her had already existed at the time of fulfillment.
2. Product Warranty
In the event of a defect in goods (product), the customer may, at his choice, assert the right specified in point 1 or a product warranty claim.
As a product warranty claim, the customer can only request the repair or replacement of the defective product.
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
The customer can claim his/her product warranty within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, customer shall lose this right.
Customer can only assert a product warranty claim against the manufacturer or distributor of the goods. The defect of the product - in case of a product warranty claim - must be proven by the customer.
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:
- the product was not manufactured or marketed in the course of his business, or
- the defect was not recognizable based on current scientific and technical knowledge at the time of placing on the market, or
- the defect of the product results from the application of legislation or a mandatory official regulation.
It is sufficient for the manufacturer (distributor) to prove one reason for the exemption.
Due to the same defect, the customer cannot simultaneously (in parallel) enforce an implied warranty claim and a product warranty claim. However, in case of successfully enforced product warranty claim, customer can assert implied warranty claim for the replaced product or repaired part.
The Service Provider does not sell a product subject to warranty obligations (durable customer goods).
Objections to the product or the activities of the service Provider by customer are set out in Act CLV 1997 on Customer Protection, orally or in writing at the following contact details of the Service Provider:
Oral complaint of the customer shall immediately be investigated and, if possible, remedied by the Service Provider. If the customer does not agree with the handling of the complaint or it is not possible to be investigated immediately, the Service Provider is obliged to keep a record of the complaint and his position and provide a copy to the customer. In the case of complaints submitted via phone, any other electronic communication service or E-mail and no later than 30 days at the same time as the substantive reply.
An oral complaint made over the phone must be given a unique identification number by the business.
The record of the complaint must include the following:
- the name and address of the customer,
- the place, time and manner in which the complaint was lodged,
- a detailed description of the customer's complaint,
- a list of documents and other evidence presented by the customer,
- a statement by the business of its position on the customer's complaint, if it is possible to investigate the complaint immediately,
- the signature of the person recording the complaint and - with the exception of an oral complaint made by telephone - of the customer,
- place and time of recording of the complaint,
- in the case of an oral complaint via telephone or by other electronic communications service, the unique identification number of the complaint.
The company must keep a record of the complaint and a copy of the reply for five years and present it to the inspection authorities on request.
The Service Provider is obliged to justify its position rejecting the complaint. If the complaint is rejected, Service Provider must inform the customer in writing which authority or conciliation body, depending on the nature of the complaint, can be availed for the procedure.
The customer has the right to lodge a complaint with the competent customer protection authority of the place of residence, and/or the territorially competent district offices. The contact details of the district offices can be found on this website https://jarasinfo.gov.hu/.
If any customer dispute between the Service Provider and the customer is not settled during negotiations with the Service Provider, the customer may apply to and initiate proceedings before the competent Conciliation Body according to his place of residence or stay, or to the competent Conciliation Body according to registered office of the Service Provider.
The domestic conciliation body is a free-of-charge dispute settlement forum and is available throughout the country, and is an independent body operating alongside the county (capital) Chamber of Commerce and Industry.
More information on the Conciliation Bodies is available here:
- More information on the territorially competent Conciliation Bodies is available here: https://bekeltetes.hu/index.php?id=testuletek
Territorial Competent Body according to the registered office of the Service Provider:
- Budapest Conciliation Board operated by the Budapest Chamber of Commerce and Industry
- Address: 1016 Budapest, Krisztina krt. 99.
- Phone: 06-1-488-2131
- Fax: 06-1-488-2186
- E-mail: [email protected]
The Service Provider is entitled to unilaterally amend the conditions of these GTC at any time. Any change will take effect at the same time as it appears on the website.
The Contracting Parties shall make every effort to settle any disputes which may arise by negotiation. If it is not possible to settle the dispute by negotiation, the Contracting Parties stipulate, depending on the value limit, the exclusive jurisdiction of the court competent according to the registered office of the Service Provider.
Copyright protection of the webshop: pursuant to section §1(1) of the Act LXXVI of 1999 on Copyright (hereinafter: Copr.), the website qualifies as a copyright work, therefore all parts of it are protected by copyright, thus pursuant to section §16(1), it is prohibited to take any material from the website without the written consent of the right holder. With the written consent of the copyright holder, the use of any part of the website must include the author and the address of the website.